Thank you for shopping at Lukalula.
If you are not entirely satisfied with yourpurchase, we're here to help.
Exchange or Return for a Refund
The products can be returned within 30 daysafter they have been received. A new product may be exchanged for anotherproduct or returned for a refund.
To be eligible, please make sure that.
-The product is in its original packaging
-The product isn't used or damaged
Products that do not meet these criteriawill not be considered for return.
To return the products, please submit itemschange request to customer service via [email protected]m.
Most returns are processed within 5business days after we receive your package.
We’ll issue the refund to your wallet inamount of few days if we are not otherwise informed to refund to your paymentaccount in advance. Wallet balance can be used on your next purchase or bewithdrawn to your payment account. Once your refund has been issued, you willreceive a confirmation email.
We do not accept any request ofexchange&return once the "specials" are sold.
Purchase Not Eligible for Return:
-Final sale item(s) is not eligible forreturn or exchange.
-Swimwear is not eligible for return orexchange.
-Swimwear can only be returned/exchanged ifit is defective/damaged or wrong item.
-You must email us a picture showing theproblem/defect when you submitting the return/exchange request.
After you receive confirmation from ourcustomer service, please send the product along with the product list which includesthe product ID. A tracking No. of the returning parcel is required; we willdeal with the product exchange or refund after we get your returning parcel.
If you received a damaged product, pleasenotify us immediately for assistance.
We offer full refund if the order iscancelled within 24 hours of your purchase.
You should submit an order cancellationrequest to our customer service via [email protected] once you decide tocancel the order.
For orders cancelled after 24 hours ofpurchase but have not been shipped, we will offer partial refund after charginga 15% cancellation fee.
We will NOT accept order cancellationrequest if the orders have been shipped.
Refunds (if applicable)
Once your return is received and inspected,we will send you an email to notify you that we have received your returneditem. We will also notify you of the approval or rejection of your refund. Ifyou are approved, then your refund will be processed, and a credit willautomatically be applied to your credit card or original method of payment,within 7-15 business days.
If you haven't received a refund yet, firstcheck your bank account again.
Then contact your credit card company, itmay take some time before your refund is officially posted. Next contact yourbank. There is often some processing time before a refund is posted.
If you’ve done all of this and you stillhave not received your refund yet, please contact us at [email protected]
Customers will only be charged once forshipping costs (this includes returns);No-restocking to be charged to theconsumers for the return of the product.