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Return & Exchange

Thank you for shopping at lukalula. Our online shop provides unique fashion product from our independent designers back by high quality material and reliable production.Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.

If you are not entirely satisfied with your purchase, it is easy to exchange or refund. Simply follow the instructions, and submit a request for return/exchange in your order page and we will try our best to meet your request.

Easy Exchanges:

Need a different size, color or pattern? Have a hassle-free exchange as long as it is in stock.

Fast Refund:

Send the returned purchase in its original packaging with original label back to our return center.  We will issue a refund to your original payment method within a week.

Returns &Exchanges Policy

-Purchase (except swimwear, lingerie and final sale) can be returned or exchanged within 30 days from the delivered date.

-Please note that evening and wedding dress are order-made products, you can return them only if there is obvious quality problem within 7 days. Otherwise we will not accept the return. 

-Please contact us in advance and we will provide you the address where you should return to. Do not send them back to the address on package . Or no refund will be issued. 

-Items must be unused, undamaged and in original packaging with all the original labels ,ensure that all articles in the package are intact ! If not, the buyer is responsible for all incurred fees and no refund will be issued.

-Customers will only be charged once for shipping costs ; No-restocking to be charged to the consumers for the return of the product.

Items that do not meet these criteria will not be considered for return.

We do not accept any request of exchange&return once the "specials" are sold.

Purchase Not Eligible for Return

-Final sale item(s) is not eligible for return or exchange.

-Swimwear and ligerie are not eligible for return or exchange.

-Swimwear and lingerie can only be returned/exchanged if it is defective/damaged or wrong item.

-You must email us a picture showing the problem/defect after submitting the return/exchange request online.

Order Cancellation

Your order will be fully refunded if it’s cancelled within 24 hours of purchase. Please submit a help ticket from Contact Us if you decide to cancel the order. For orders cancelled after 24 hours of purchase but before shipment, a 15% cancellation fee is applied. We will NOT accept order cancellation request if the order shave already been shipped.

Contact us

If you have further questions / issues, please don’t hesitate to  Contact Us .